Is This the Worst Customer Service in the World?

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Is This the Worst Customer Service in the World?

Post  The Commander on Sat Aug 30, 2008 10:46 am

We had a call last night from a client with an incredibly simple request, which was of course all sorted out in ten minutes.
The client then went on to describe how the request had been handled by another local agency, and how they would had been overcharged, cheated, and were verbally abused by the owner for no other reason than asking if they were going to be contacted by a girl from the agency after waiting an initial 40mins with no further word.
Full reports will be disclosed in the main site blog in the next few days, which will include an emailed review of this other agency by the client.

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Re: Is This the Worst Customer Service in the World?

Post  Overseer on Sat Aug 30, 2008 1:45 pm

Sheese! Sounds like Tescos! Am reckon some agency owners are just bottom of the barrel at customer
service, as they dont value the client, makes one wonder what kind of bargian girls their trying to peddle off?
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Re: Is This the Worst Customer Service in the World?

Post  The Commander on Sat Aug 30, 2008 2:44 pm

Yes well theyve been used for too long in having no competition. And now that theres an agency with morals and dedication towards clients, theyre being shown up for exactly what they are. Still, we been saying that since we started up, havent we?

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Re: Is This the Worst Customer Service in the World?

Post  Overseer on Sat Aug 30, 2008 7:27 pm

Yes, we sure have! No other agency in Nottingham, with such high standards, business ethics, and
overall exceptional customer service, no other at all, but MMs, bar none!
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Re: Is This the Worst Customer Service in the World?

Post  The Commander on Wed Sep 03, 2008 2:04 am

The number of calls we've had from that agencies ex-customers since blogging this incident is astounding! I've never known a ratio of 100-0 before!

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Re: Is This the Worst Customer Service in the World?

Post  Overseer on Wed Sep 03, 2008 2:32 am

Am not surprised at all. From the treatment they had there, is only one way to go now, up, higher,
a place who actually likes customers, and shows excellent professional skills.
When you excell at PR, it shows. MMs is the only place, look no further, forget the rest,
now stay with the best!
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